The Guarantee is available only for decoration work on private residential premises in the UK which is carried out by an approved Dulux Select Decorator. This Guarantee does not affect a homeowner's statutory rights.
For the Guarantee to be available it must be activated which is done by returning the Job Completion Certificate to Dulux within one month of the work being completed.
Before making a claim under the Guarantee, the homeowner must first try to resolve the matter with the Dulux Select Decorator. Only where the matter has not been resolved to the homeowner's satisfaction should they contact the Dulux Select office on 0845 762 6990.
The Guarantee covers the amount by which the cost of remedying the defective work, when taken together with the cost of the work already done, exceeds the original price quoted for the work. Subject to this, the homeowner remains liable to pay the Dulux Select Decorator for the work carried out by the Dulux Select Decorator unless otherwise agreed.
Where the complaint refers to property or personal damage, Dulux may first ask the homeowner to pursue the claim under their household insurance policy. However, Dulux will cover any excess payable and any additional cost the homeowner suffers due to an increase in their household insurance premium in the following 12 months.
Dulux's liability under guarantee is capped at 3 times the invoiced cost of the work.